Instant Meeting
e-Scheduling
e-Scheduling User Training
Premier
Standard
Unattended
NASA VoTS Call Reservation Form
VoTS User Guide
VoTS End User Training
VoTS Service Matrix
VoTS Brochure
Interactive Teleconferencing Workshop Presentation

The Voice Teleconferencing Services page provides service descriptions, scheduling instructions, and operating procedures for NASA voice conferencing requirements as provided by the NASA Integrated Services Network (NISN). For assistance with VoTS Please contact the VoTS Customer Service Representatives, Diane Hammons (256) 961-9402 or Frank Swick (256) 961-9403, to report a problem, contact the NISN Help Desk at 1-800-424-9920, 544-HELP (4357) at MSFC.

Instant Meeting (IM) -
(IM) subscriptions are available for the customer's use 24 hours a day, 7 days a week. Two pass codes will be provided for each IM subscription, the Leader Passcode and the Participant Passcode. The Leader passcode will allow the leader to establish the conference and control some bridge features through their touch-tone telephone. Various features are available to customers to manage their own IM, either through their touch-tone phone or using the IM Web Moderator. The Participant passcode is provided to conference participants allowing them to join a conference. The IM subscription should be used frequently; however, if the IM is not used within a 6 month period it will automatically become inactive. In order to ensure that the IM subscription remains active, the IM leader will need to have two lines in conference for at least 2 minutes within a 6 month period.

Establishing your IM subscriptions in advance is the best way to ensure that it is available for use at any time, especially during a crisis event. To establish an account, refer to the information below or call Verizon Reservations at 877-232-6272.

Note: An IM Subscription can be established quickly, but advance preparation for crisis events will provide better coordination and peace of mind. To request a user account, complete the New User Form . When your account has been created, you will receive a welcome letter from MCI. The international rate structure will be different from the domestic rate (the international participant will pay an additional long distance fee).

IM accounts of more than 20 participants are available by approval and do incur a monthly maintenance rate. Please contact the VoTS Customer Service Representatives, Diane Hammons (256) 961-9402 or Frank Swick (256) 961-9403, directly (i.e., do not use the New User form) to request this type of account. You will need to provide justification for an account for more than 20 participants and an estimate of the length of time the account will be required. You will be notified and provided with the necessary information for the account upon approval.

After your Instant Meeting is set up by the VoTS Customer Service Representatives, you can view or make changes at (URL) https://www.mymeetings.com/index.php.

Back to top

"e-Scheduling -
New User . When your account has been created, you will receive a welcome letter from MCI. If you have not received your welcome letter within 3 business days, please contact Diane Hammons, or Frank Swick. Please refer to the VoTS User Guide and the e-Scheduling on-line help for more information on the use of e-Scheduling. Please note that e-Scheduling requires a "PC Compatible" workstation and does not operate on any other hardware platforms at this time.

Back to top

e-Scheduling User Training
This PowerPoint presentation, along with the audio recording, provides users with the information needed to utilize e-Scheduling to schedule, modify, and cancel voice conferences via the Internet.Follow these steps to complete the training:

1. Save the file to your workstation and open with PowerPoint
2. Print with instructor notes by choosing File, Print. In the Print What window, choose Notes Pages. Use the print-out to follow along with the audio recording.
3. Or view on screen by choosing View, Notes Pages.
4. Access the audio recording:
   1. Call 1-800-945-5496
   2. Access code = 1851 Enter on your telephone keypad when prompted and then press the # key.
5. Allow 30-45 minutes to complete the user training.

Back to top

Premier -
An Operator will call each participant approximately 10 minutes prior to the scheduled call time, and announce each participant. The Operator will monitor the meeting for its duration and can be called for assistance by using *0 on the telephone keypad. This is the most expensive of all the services.

Back to top

Standard -
An operator will greet the NASA participants as they join the conference. The Operator will frequently monitor the meeting and can be called for assistance by using *0 on the telephone keypad. Standard Service may be used to support NASA conferences that involve international sites, which cannot access the conference facility using a toll free telephone number. Standard Service may also be used for NASA conferences where participants require that an Operator contact them to connect to the conference. This type of conference must be scheduled and cancellation requirements do apply.

Back to top

Unattended -
Participants dial into this conference using either a toll or toll free number. The Operator is available for technical assistance only and does not initiate the conference. Unattended Service may be used for NASA conferences where participants require a "standing meeting". This type of conference must be scheduled and cancellation requirements do apply. This Service may not be used to support NASA conferences that involve international sites since all users must dial into the conference.

Back to top

NASA VoTS Call Reservation Form -
use the call reservation form to schedule a voice conference. Also included are instructions for completing the form. To access the form click here

Back to top

VoTS User Guide -
contains a description of the service levels or conference types with additional features and access types for voice teleconferencing. This guide also contains information on how to schedule a conference, how to report problems and request assistance, suggested NASA conferences and tips on conducting successful conferences.
Vots User Guide (.doc)

Back to top

VoTS End User Training -
view this slide presentation (with instructor notes) as a guide to voice teleconferencing. The presentation is helpful for individuals who schedule voice conferences, serve as conference leaders and/or participants. The topics covered are:

• A complete description of the Service Levels or conference types
• The Access Types available for each Service Level
• A description of the features available
• A list of suggested VoTS conferences for NASA meetings
• How to schedule a conference
• The information required to schedule a conference
• Responsibilities of the Conference Leader, Conference Contact, Participants and the Operator
• How to report problems during and after the conference
• How to rejoin a conference if disconnected
• Cancellation fees and how to avoid them
• Tips on conducting a successful conference

Back to top

VoTS Service Matrix -
a matrix showing the conference types with a comparison of the description, request method, access method, information required for setup, responsibilities of the call leader and operator, suggested uses, and a list of available features.

Back to top

VoTS Brochure -
describes the voice conferencing services offered. Contact your NISN Site Representative for a copy. Their phone numbers are posted on the Site Representative Page.

Back to top

Interactive Teleconferencing Workshop Presentation -
In February 2001, MCIW hosted 6 Interactive Teleconferencing Workshops for VoTS users. If you were unable to attend one of these sessions, please click here to review the slide presentation.

Back to top